Terms of Service

These Terms of Service (“Terms”) govern your use of the Seller Sage website and services. Seller Sage is a service of CK Brands, LLC, a Washington limited liability company. By visiting our website or engaging our services, you agree to these Terms. If you don’t agree, please don’t use the site or services.

1. Services we provide

Seller Sage provides Amazon marketplace operations services including PPC management, listing optimization, A+ Content, DSP, and related services (the “Services”). The specific scope, deliverables, and fees are defined in your individual service agreement or engagement letter with us.

In the event of a conflict between these Terms and your service agreement, the service agreement controls for matters it addresses.

2. Client responsibilities

As our client, you agree to:

• Provide accurate, current information about your brand, products, and accounts
• Grant us appropriate permissions to access your Seller Central, Vendor Central, or related accounts as required to deliver Services
• Fund your own Amazon advertising budget directly with Amazon, we do not collect, hold, or disburse ad spend on your behalf
• Respond to reasonable requests for input, approvals, and decisions in a timely manner
• Maintain compliance with Amazon’s policies and applicable laws regarding your products, marketing, and operations
• Not use our Services for any illegal, fraudulent, or policy-violating purpose

3. Fees and payment

Retainer fees are billed monthly in advance on your service start date anniversary. Ad spend is separate and paid directly to Amazon. Fees are non-refundable for services already delivered, except as expressly provided in your service agreement (for example, the Brand Manager Accountability Guarantee).

Past-due invoices accrue interest at 1.5% per month (or the maximum legal rate, whichever is lower). We may suspend Services for any account more than 15 days past due.

4. Term and cancellation

Our retainer engagements are month-to-month with no long-term contract commitment. Either party may terminate with 30 days’ written notice. No termination fees apply.

Upon termination, you remain responsible for fees through the end of the notice period. We will promptly return or delete your data (except as required for legal retention), and we will reasonably cooperate to transition your account to you or your next provider.

5. Brand Manager Accountability Guarantee

Each client is assigned a named Brand Manager. If that Brand Manager leaves Seller Sage or is replaced, for any reason other than your request, a performance issue attributable to you, or mutual agreement, within the first 24 months of your engagement, we will refund three (3) months of retainer fees. This guarantee is subject to the full terms in your individual service agreement.

6. Intellectual property

Your content: You retain ownership of all content, trademarks, product information, and brand assets you provide to us. You grant us a limited, non-exclusive license to use them solely to deliver the Services.

Work product: Unless otherwise agreed, deliverables we create specifically for you (listings copy, A+ Content, campaign structures, creative assets) become your property upon full payment of the related fees.

Our materials: Our methodologies, templates, dashboards, tools, and branded materials remain our property. We may use anonymized, aggregated performance data to improve our Services.

7. Confidentiality

Both parties agree to keep confidential any non-public information shared in the course of the engagement. We won’t publicly identify you as a client or share your performance data without your consent. This obligation survives termination.

8. Disclaimers

No guarantee of specific outcomes. We bring deep expertise and disciplined execution, but Amazon is an external platform. Results depend on many factors outside our control, including Amazon algorithm changes, competition, inventory, pricing, product quality, and market conditions. Past performance with other clients does not guarantee your results.

Not affiliated with Amazon. Seller Sage is an independent third-party service provider. We are not affiliated with, endorsed by, or sponsored by Amazon.com, Inc. or its subsidiaries. “Amazon” and related marks belong to their owners.

Services provided “as is.” Except as expressly stated in your service agreement, the Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of liability

To the maximum extent permitted by law, Seller Sage’s total aggregate liability arising out of or related to the Services shall not exceed the fees paid by the client to Seller Sage during the three (3) months immediately preceding the claim.

Neither party shall be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or revenue, even if advised of the possibility of such damages.

10. Indemnification

You agree to indemnify and hold Seller Sage harmless from claims arising out of your products, product content, trademarks, regulatory compliance failures, or violations of Amazon’s policies, excluding claims arising directly from our gross negligence or willful misconduct.

11. Governing law and disputes

These Terms are governed by the laws of the State of Washington, United States, without regard to conflict-of-law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in King County, Washington, and the parties consent to the personal jurisdiction of those courts. The parties agree to first attempt good-faith resolution of any dispute through direct discussion, and then through mediation, before initiating formal proceedings.

12. Changes to these Terms

We may update these Terms from time to time. When we do, we’ll revise the “Last updated” date at the top. Material changes for active clients will be communicated by email at least 30 days in advance. Continued use of our Services after changes take effect constitutes acceptance.

13. Contact

Questions about these Terms? Reach out to hello@sellersage.com.